Online Health Centre

Chat with a Veterinarian now via Video, Phone, or Message

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We Offer Telehealth

Our mission at MacCormick Veterinary Services is to ensure your animal companion is healthy and happy. Through our online services our goal is to understand your pet's needs and provide accurate guidance and advice. We can help you with numerous concerns, from puppy and kitten advice to behavioural and dietary consults, to end of life discussions. We can also assist with prescribing medications, determining the urgency of a situation, and deciding whether your pet requires immediate care or whether you can provide health care options at home.

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Meet with one of our Veterinarians via Message, Phone, or Video

Book a Consultation

Book a one-one-session via video, phone, or message with a veterinarian to address your needs

Chat with a Veterinarian $20

message Communication

  • Have an in-depth conversation with a Veterinarian via the messaging system within our platform.
  • Enter questions that you'd like to discuss within the message consultation.
  • Attach any supporting videos, pictures, or documents for our professional to review.
  • Notes summarizing your consultation will be added to your pet's medical record.
  • Disclaimer: This service provides guidance for your pet's health but does not replace bloodwork, radiographs, or further diagnostics. Further procedures may be required.
  • Requirements: Any device using Chrome, Firefox, or Safari. Do not use Internet Explorer.
Call with a Veterinarian $48

phone Communication

  • 15 minute phone conversation with a Veterinarian. We call the number you provide!
  • Enter questions that you'd like to discuss within the message consultation.
  • Attach any supporting videos, pictures, or documents for our professional to review.
  • Notes summarizing your consultation will be added to your pet's medical record.
  • Disclaimer: This service provides guidance for your pet's health but does not replace bloodwork, radiographs, or further diagnostics. Further procedures may be required.
  • Requirements: Any device using Chrome, Firefox, or Safari. An actual phone is required. Do not use Internet Explorer.
Video Call with a Veterinarian $68

video Communication

  • 15 minute video conversation with a Veterinarian. The video consultation is done within our platform, no downloads needed!
  • Enter questions that you'd like to discuss within the message consultation.
  • Attach any supporting videos, pictures, or documents for our professional to review.
  • Notes summarizing your consultation will be added to your pet's medical record.
  • Disclaimer: This service provides guidance for your pet's health but does not replace bloodwork, radiographs, or further diagnostics. Further procedures may be required.
  • Requirements: Apple phones and tablets (iPhone 5+, iPad 2+, iPod Touch 5+, iPad Mini) are supported using OS v11.0+ and the Safari browser is required. Older Apple iOS devices are not supported. For all other devices (PCs, Laptops, Android 4.1+), the latest versions Chrome or Firefox are the required browsers. Do not use Internet Explorer. The device must have a camera and microphone. A Wifi connection is recommended for the best experience but not required.

About MacCormick Veterinary Services

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Fun, love, and laughter are part of the everyday experiences at MacCormick Veterinary Services. As a long-established small animal practice in Eastern Ontario with a modern well-equipped facility, we are able to provide lifestages health care for your loving dog and cat companions. Our mission: to serve you and your pets healthcare needs.

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Please Follow the Instructions Below to Use Our Telehealth Platform

HOW TO USE OUR TELEHEALTH SERVICE

Please read the steps below if you're having difficulty accessing or scheduling consultations.

  1. Click the TELEHEALTH CONSULTATIONS link at the top left of the home page, this will open a separate page called ONLINE HEALTH CENTRE.

  1. Click Get Started in the middle of the page, this will take you to a page that says Welcome to MacCormick Veterinary Services.

  1. Set up your account by providing your name, email address, time zone (Eastern time - US & Canada), and creating a password. Check the box that states “I agree to the Terms and Conditions and Privacy Policy”. Then click Get Started.

  1. You will receive a welcome email sent to the email address you provided.

  1. You will now be taken to a welcome page that states Connect to a Veterinarian. Please choose the type of consultation you would like for your pet. The options are to send a message, set up a phone call, or set up a video call with a veterinarian.

  1. Please see specific instructions for each type of consultation below:

Chat with a Veterinarian - Message consultation - $20.00

  1. Click MESSAGE NOW
  2. Contact Info -- Please add your phone number, click Continue
  3. Questions -- Please provide answers to the 3 questions that appear below: a. Why or what is the reason you are requesting this consult? b. Are you an existing client at MacCormick Veterinary Services? c. Please specify any other details you would like us to know before the consultation begins.
  4. Click Continue
  5. Message -- Please enter the message you would like to send to your veterinarian, click Continue
  6. Payment -- Please add a payment method and postal code, click Update Card -- please note you will NOT be charged until after the consultation
  7. Summary -- Click SEND MESSAGE
  8. You will receive a reply from a veterinarian within 24 hours

Call with a Veterinarian - 15 minute phone consultation - $48.00

  1. Click SCHEDULE NOW
  2. Scheduling -- Please choose an appointment date and time that works for you, click Continue
  3. Contact Info -- Please add your phone number, click Continue
  4. Questions -- Please provide answers to the 3 questions that appear below: a. Why or what is the reason you are requesting this consult? b. Are you an existing client at MacCormick Veterinary Services? c. Please specify any other details you would like us to know before the consultation begins.
  5. Click Continue
  6. Payment -- Please add a payment method and postal code, click Update Card -- please note you will NOT be charged until after the consultation
  7. Summary -- Click SCHEDULE APPOINTMENT
  8. You will receive a call to the phone number provided at the time of your scheduled appointment

Video Call with a Veterinarian - 15 minute video communication - $68.00

  1. Click SCHEDULE NOW
  2. Scheduling -- Please choose an appointment date and time that works for you, click Continue
  3. Contact Info -- Please add your phone number, click Continue
  4. Questions -- Please provide answers to the 3 questions that appear below: a. Why or what is the reason you are requesting this consult? b. Are you an existing client at MacCormick Veterinary Services? c. Please specify any other details you would like us to know before the consultation begins.
  5. Click Continue
  6. Payment -- Please add a payment method and postal code, click Update Card -- please note you will NOT be charged until after the consultation
  7. Summary -- Click SCHEDULE APPOINTMENT
  8. Please login to your account at the time of your scheduled appointment for your video consultation Please note: Internet Explorer will not work for video consultations